Having problems with your account?
Experiencing difficulty using the website?
Having a question about an MP4PM feature?
Check the FAQs below for a quick and easy answer:
Frequently Asked Questions
What is "MP4PM"?
"MP4PM" stands for "MindmaPping for ProjectManagement". The MP4PM Framework is a mind mapping based framwork for applying project management processes in your daily work. All the mind maps and templates provided with the MP4PM Framework are 100% aligned with the current PMBoK Guide Version.
Or in other words:
MP4PM wants to support "ProjectManagement - the mind mapping way"
Can I upgrade to an annual membership later on?
Yes! We'd love to have you upgrade your subscription to an annual membership.
To do so please go to your account page and you should see a orange box at the bottom of the page with a link to upgrade. If you don't see this for any reason, just let us know.
Your account will be pro-rated to take account of any time you have remaining on your current subscription period, so you will see any payment changes on the checkout page.
How can I cancel my account?
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription.
Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation and you're all done. You'll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page - if you don't do this your cancellation will not be processed)
Once you cancel your account you will retain access to MP4PM until your current subscription period ends. You can of course rejoin anytime in the future!
Please cancel your account BEFORE your next payment is due. We are in Germany so any date you see in your account is based on the CET (Central Europe Time) timezone and so it is best to cancel at least 24 hours in advance to ensure you are not charged due to time differences. You will retain access to MP4PM until your next payment is due, so you can cancel as far in advance as you would like.
I'm receiving an error message saying I don't have access to this content?
Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.
If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.
If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.
Is having a mind mapping tool mandatory?
No! You can also benefit from MP4PM without having a mind mapping tool like Mind Manager. For instance you can use/download the MS Office Templates and Tools on their own - standing alone. They are prepared and structured in the same way like the maps and also filled with a ton of helpful information and content examples. We are convinced that just having those MS Office Templates does satisfy the MP4PM Membership.
But, in addition to that templates you also being provided an online Version of the Maps which can be accessed online via your membership account or also offline be just open them with your favorite browser.
Finally, of course you would get the most benefit out of our map packages by utilizing such a tool, but it is not mandatory.
My Payment has failed, what should I do?
These things happen! Don't worry though, your account will not be cancelled until your payment fails 3 times.
If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to 'Update Billing Details'. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the MP4PM membership site until payment is successful. We will try to collect payment 3 times after which your account will be automatically cancelled.
If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the MP4PM membership Site.
Please contact us using the form at our contact page if you have any further questions about failed payments.
I previously paused my account, how do I resume?
Please login to the site and then go to your account page. Select the 'Subscriptions' tab.
Next to your subscription you should see a 'Resume' link. Click this and confirm you wish to resume.
If you pay via credit card your payment will be immediately taken and you will regain your MP4PM membership access straight away.
If you pay by PayPal your account will not be resumed until your next payment date - this is the same date of the month you previously paid and cannot be changed (i.e if you used to pay on the 5th, your payments will resume on the 5th). If you would like to regain access sooner, please contact us.
If your question isn't answered here please send us a note with the contact form below. Use that form also if you have any problem, feedback, crtic or suggestions for us. We guarantee that we will answer every message you will send us. And we will do our best to answer you within a short time. Please note that it can take up to 48 hours while working days and even a bit longer while weekends and holidays. Thanks for your understanding.
You will get an overview to what all you can access here including the latest MP4PM news.
This is the heart of your MP4PM membership. Learn how to apply PMBoK Guide in your daily work.
Here you can find all the accessable downloads like Maps, Templates, Checklists and so on ...
Go here to write in the forum, met other members and join "MP4PM Groups" of your choice!