CIO Priorities 2024 – [ Download ]

Harness AI to launch exponential IT value creation.

In 2024, the potential of generative AI to revolutionize industries will continue to dominate the conversation. As organizations strive to harness the opportunities and navigate the risks brought by this transformative technology, CIOs and IT leaders are urged to prioritize their initiatives and align their capabilities accordingly, inspired by the exponential value creation that AI can bring.

This year’s CIO Priorities report highlights five key initiatives that will help IT deliver the greatest value in the year ahead, based on data gathered from CIOs and senior IT leaders as they respond to the external trends impacting their organizations.

Seize the opportunity while protecting the organization from volatility

Informed by Info-Tech’s Future of IT Survey 2024 and in-depth CIO interviews, this report puts five key initiatives on the radar, as organizations continue to grapple with the risks and the rewards of generative AI:

Augment the business with Gen AI – Determine where to add generative AI capabilities to business processes and build or buy accordingly.
Right-size AI governance—Design AI governance that will not hinder innovation and integrate into existing risk management structures.
Update vendor risk assessments – This initiative is designed to provide IT leaders with the necessary tools and guidance to create or revisit vendor risk assessment programs, ensuring they are robust enough to account for the new risks introduced by AI.
Exponentially increase innovation – Widen the idea-to-pilot pipeline to explore more AI use cases and ramp up the innovation process.
Exponentially improve customer experience – Speed up time to value and keep customers satisfied as CX takes center stage.

This report serves as a compass for IT leaders, empowering them to shape the future of their organizations through the development of IT capabilities that will drive the most value. As 2024 promises to be another year of exponential change and opportunity, the role of IT leaders in guiding this transformation is paramount.

Download the FULL (50pg.) PowerPoint Report here >>>

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Seeking insights from high-maturity IT departments

Every organization will have its custom list of priorities based on its internal context. Organizational goals, IT maturity level, and capability effectiveness are some of the important factors to consider. To provide CIOs with a starting point for their list of priorities for 2024, we separated our survey respondents into two groups: high maturity and low maturity.

Our meticulous analysis of high-maturity respondents (n=154) who indicated their IT departments were either at “expands the business” or “transforms the business” maturity and low-maturity respondents (n=530) who were at “struggles,” “supports,” or “optimizes the business” maturity provides a clear distinction in terms of setting priorities. We excluded 218 respondents who skipped describing their IT maturity, ensuring the integrity of our findings.

For our 23 CIO interview respondents, we conducted a thematic analysis of responses about priorities and planning decisions to add more depth and context to each priority.

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